Delaney & Keffler, Inc. – Client Satisfaction Survey

Name (Optional)
Attorney Name

Service(s) provided:

Prenuptial agreement	Separation agreement	Child Custody
Divorce	Child Support	Protection orders
Probate	Trusts	Guardianship
Estate planning	Wills	Trusts
Advanced Health Care Directive	Contract and/or personal dispute	Elder law
Power of attorney	Education law	Other services

Client Satisfaction

Please check the number that most closely fits your opinion with (5) being very satisfied and (1) very unsatisfied. Your comments are also appreciated.

1. How would you rank your overall satisfaction with Delaney & Keffler, LLC?
1	2	3	4	5

2. How likely are you to recommend Delaney & Keffler to a friend or relative?
1	2	3	4	5

3. Did we return your phone calls or e-mails in a timely manner?
1	2	3	4	5

4. Was our staff courteous and professional?
1	2	3	4	5

5. How satisfied were you with the amount and timeliness of information you were given about the status of your matter?
1	2	3	4	5

6. Was your attorney well prepared for meetings/court?
1	2	3	4	5

7. How satisfied were you with the amount of attention your matter was given?
1	2	3	4	5

8. How satisfied were you that we understood your business and/or personal goals?
1	2	3	4	5

9. How satisfied were you with how we listened to your concerns?
1	2	3	4	5

10. How satisfied were you with the amount of information provided on your billing statement?
1	2	3	4	5

11. How satisfied were you with our responsiveness to any billing comments/questions?
1	2	3	4	5

12. How satisfied were you that we were cost-conscious in handling your work?
1	2	3	4	5

13. How satisfied were you with the amount of your legal fees and costs given the quality of the services?
1	2	3	4	5

Other Feedback

At Delany & Keffler LLC we value your feedback and welcome additional comments you may have regarding the service you received.